Welcome to the Ottoman Scent Co website which is operated by Zilhun Ltd. t/a Ottoman Scent Co (in this agreement referred to as ‘Zilhun Ltd. t/a Ottoman Scent Co’, ‘we’ , ‘us’ or ‘our’.
When buying goods or services on the internet, you are entering into a legally binding contract. We must receive payment in whole for the price of the goods that you order before your order can be accepted. We will email you to confirm that your order has been received, but this does not constitute our acceptance of that order.
We will be deemed to have accepted your order on despatch of the products ordered unless we notify you that we do not accept your order, or you have cancelled your order in accordance with our Terms & Conditions below. You will receive another email from us when your order is despatched.
Our acceptance of your order creates a legally binding contract between us. And you need to be over 18 (the legal age to contract legally) to use this site.
We hope you will be happy with your purchase. We are happy to refund or exchange products returned within 14 days of receipt for orders shipped to UK addresses and 21 days of receipt for orders shipped internationally. Your right to cancel can be exercised in writing by contacting us at Ottoman Scent Co, Unit 3, Pontymister Industrial Estate, Risca, Newport, NP11 6NP or emailing us at Info@ottomanscent.com
Under the Distance Selling Regulations, if you buy online or by phone, consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. We are sorry but personalised products cannot be refunded or exchanged unless faulty. We are happy to refund or exchange products returned within 21 days of receipt. It is important that items are returned in perfect condition so please take care of them and pack them appropriately.
We recommend you request a Proof of Postage certificate (free) from the Post Office if you return your goods.
Returns are processed within 48 hours of receipt at our warehouse. A replacement order will take approximately 7 days for delivery. If the item is no longer available, you will receive notification and a refund. We will exchange any faulty goods at our own expense. This guarantee does not affect your statutory rights.
For more information on our Returns click here.
Descriptions and Prices
Zilhun Ltd. t/a Ottoman Scent Co endeavours to ensure that the information on this website is accurate and up-to-date but gives no warranty as to its accuracy or completeness and will not be responsible for any errors or omissions or for the results arising from the use of the information. All measurements given are approximate.
Errors may occur due to human error or for reasons beyond our control eg alterations to the rate of Value Added Tax. If we find a pricing error in one of the products you have purchased where the correct price is higher than the price displayed on the website, we will give you the option of reconfirming your order at the correct price, or cancelling it. If we aren’t able to contact you then we will cancel the order and refund any payment in full.
Prices include VAT but exclude delivery costs. All of our prices are shown in UK Pounds (£) Sterling and you will be billed in this currency.
Clearance and Promotions
Where we show a reduced price on our website the following policy shall apply. The ‘was’ price is the highest price the item has been offered for sale by us in the last 12 months and will have applied for a continuous period of 28 days or more.
Clearance products and promotions are subject to availability and may be changed or withdrawn by us without notice. We reserve the right to cancel a promotion or reject redemption of a promotional code when stock runs out or when the total value of the promotional codes already exceeds a certain financial value.
Promotional discount codes may occasionally be published by us or through third parties which may apply to any or specified purchases made through this website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offers or discounts.
Free Gifts, Special Offers and Free Delivery Offers
Any free gift or special offer product is subject to stock availability. We reserve the right to substitute such products entirely at our discretion. Discount codes for free gift items and Special Offer products can only be redeemed in conjunction with the purchase of full-price items to the level specified.
Free delivery offers apply to Standard Delivery only and does not include the Next Day Delivery option. Such offers may be extended or removed at any time.
If you are paying by credit card (“Proceed to Payment” button) or via PayPal (“Check out with PayPal” button), full payment will be taken with your order.
Our delivery options and charges are specified on our website. Shipping outside the UK may incur additional delivery costs. Heavy items may be subject to a delivery surcharge which will be shown on the applicable product page.
Where items ordered are out of stock we will deliver in two stages. The first order containing all in-stock items will be despatched immediately. Other than in December, all remaining items will be despatched together once the last item arrives in stock. You may request that items are despatched individually as they come into stock, but this may incur additional charges. In the lead-up to Christmas, items will be despatched individually as they arrive in stock.
We will deliver to the address requested at the time you make the order and it is your responsibility to ensure the details are correct and that there will be someone there to accept delivery. Next Day Delivery orders and deliveries of large/heavy items will require a signature. If your order is returned to us because the carrier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for any repeat delivery costs.
You will take ownership of the goods once they have been delivered after which point they are held at your own risk and we will not be held liable for their loss or destruction.
We cannot be held responsible for any delays due to circumstances beyond our reasonable control including, without limitation, quality control issues, strikes, industrial disputes, breakdown of I.T. systems, flood, fire, explosion or accident.
We make no promise that the items on our website are appropriate or available for use outside the United Kingdom, and accessing our website from countries where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside of the UK, you do so on your own initiative and are responsible for compliance with local laws.
Cancellation by you:
Under the Distance Selling Regulations, if you buy online or by phone, consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. We are sorry but personalised products cannot be refunded or exchanged unless faulty.
If cancelling your contract, please pack the goods appropriately to ensure that they are returned in perfect condition. We recommend you request a Proof of Postage certificate (free) from the Post Office if you return your goods.
Any sum debited from your credit card will be credited to your account as soon as possible and in any event within 30 days of your order only once the goods have been returned by you and received by us in the condition they were in when delivered to you. If the goods are not received in good condition, we reserve the right not to refund or to deduct the direct costs of recovering the goods from the amount to be credited to you.
We will only refund the cost of postage to return an item if you have been sent incorrect or faulty goods or goods that were already damaged prior to us sending them out or damaged in the post when first sent out to you.
Your right to cancel can be exercised in writing by contacting us at Ottoman Scent Co, Unit 3, Pontymister Industrial Estate, Risca, Newport, NP11 6NP or emailing us at firstname.lastname@example.org
Cancellation by us:
We reserve the right to cancel the contract between you and us if we have insufficient stock to deliver the goods you have ordered; we do not deliver to your area or one or more items was listed at an incorrect price due to human error. If we do cancel your contract we will notify you and will re-credit to your account any sum deducted from your credit card as soon as possible. We will not be obliged to offer any additional compensation for disappointment or inconvenience suffered.
Limitation of Liability
If the goods we deliver are not what you ordered or are damaged or defective or the incorrect quantity is delivered, we shall have no liability to you unless you notify us by email of the problem within 7 working days of the delivery of the goods in question.
If you do not receive the goods ordered within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by email of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either
·To make good any shortage or non-delivery
·To replace any goods that are damaged or defective
·To refund the amount paid by you for the goods in question
We will not be held liable to you for any indirect or consequential loss, damage or expenses arising out of any problem you notify us of under this condition and will have no liability to pay you any money by way of compensation.
Further, we cannot be held responsible for any delays once the goods have left us and are in possession of the delivery carrier or post office.
All transactions are deemed to be completed within the United Kingdom and as such are governed and interpreted by English Law.
Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale on our website. We shall have no liability for any such representation being untrue or misleading other than for fraud or fraudulent misrepresentation.
The entire content of our website (including pictures, logos, photographs, videos and text) are the copyright of Zilhun Ltd. t/a Ottoman Scent Co. The copying, modification or reproduction of any of this material may constitute an infringement of the owners’ rights.
We reserve the right to edit and/or not publish your review submissions. This is to avoid unsavoury language appearing on our website. All reviews submitted to the site are the property of Zilhun Ltd. t/a Ottoman Scent Co.
Our email address is email@example.com
Customer services: 01633 619 196
Zilhun Ltd. t/a Ottoman Scent Co
Unit 3, Pontymister Industrial Estate, Risca, Newport, NP11 6NP,UK
Company Reg No 08507806.
Company VAT registration no: GB163429702
Site Copyright Zilhun Ltd. t/a Ottoman Scent Co